Business Process Improvement Specialist

2 weeks ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

This role involves leading a team of professionals to deliver exceptional customer service and drive business growth. You will be responsible for planning, coordinating, and executing the daily activities of the Contact Centre.

Main Functions:

  • Provide strategic leadership and direction to the team, setting clear goals and objectives
  • Develop and implement effective plans to improve customer satisfaction, productivity, and performance
  • Collaborate with cross-functional teams to identify opportunities for improvement and implement change
  • Maintain accurate records and reports, providing regular updates to stakeholders
  • Ensure compliance with company policies, procedures, and regulations

KPIs:

  • Customer satisfaction ratings
  • Productivity and performance metrics
  • Employee engagement and retention rates
  • Compliance with company policies and procedures
  • Timely and effective resolution of customer complaints


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