
Insurance Customer Experience Specialist
19 hours ago
Job Title: Insurance Expert
Expert Insurance Experience is responsible for ensuring seamless and transparent customer journeys across the entire insurance lifecycle.
Key Responsibilities:- Claims Management: Lead insurance claims processes to ensure KPIs for turnaround time, settlement accuracy, and customer satisfaction are consistently met.
- Customer Journey Mapping: Map end-to-end customer journeys, identify friction points, and drive digital enablement to create convenience and seamless experiences.
- Complaints Management: Manage escalated complaints with empathy and efficiency. Conduct comprehensive Root Cause Analysis (RCA) to address systemic issues and minimize repeat complaints.
- Bachelor's degree in Business, Marketing, Finance, or related field.
- 2-4 years of experience in customer experience, insurance operations, or digital financial services.
- Strong understanding of claims processes, journey design, and complaint resolution.
- Analytical skills for RCA and turning insights into actionable improvements.
- Excellent communication skills with strong customer empathy.
This role offers an exciting opportunity to be part of a dynamic team that drives innovation and excellence in insurance customer experience.
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