Insurance Customer Experience Specialist

19 hours ago


Islamabad, Islamabad, Pakistan beBeeInsurance Full time 600,000 - 1,100,000

Job Title: Insurance Expert

Expert Insurance Experience is responsible for ensuring seamless and transparent customer journeys across the entire insurance lifecycle.

Key Responsibilities:
  • Claims Management: Lead insurance claims processes to ensure KPIs for turnaround time, settlement accuracy, and customer satisfaction are consistently met.
  • Customer Journey Mapping: Map end-to-end customer journeys, identify friction points, and drive digital enablement to create convenience and seamless experiences.
  • Complaints Management: Manage escalated complaints with empathy and efficiency. Conduct comprehensive Root Cause Analysis (RCA) to address systemic issues and minimize repeat complaints.
Requirements:
  • Bachelor's degree in Business, Marketing, Finance, or related field.
  • 2-4 years of experience in customer experience, insurance operations, or digital financial services.
  • Strong understanding of claims processes, journey design, and complaint resolution.
  • Analytical skills for RCA and turning insights into actionable improvements.
  • Excellent communication skills with strong customer empathy.
Benefits:

This role offers an exciting opportunity to be part of a dynamic team that drives innovation and excellence in insurance customer experience.



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