Customer Experience Specialist

7 hours ago

Islamabad, Islamabad, Pakistan Elite Outsourcing Full time
Job Description

A Customer Experience Specialist (CES) is responsible for selling a company's products or services to potential and existing customers. Their primary duties include making outbound sales calls, responding to customer inquiries and concerns, and providing information about the features and benefits of the products or services offered. CSRs may also be responsible for processing orders, resolving customer complaints, and maintaining accurate records of customer interactions and sales.

Successful CSRs must possess excellent communication and customer service skills, be comfortable using computer systems and software, and be able to work in a fast-paced, goal-oriented environment.

Job Specification
  1. Education: A high school diploma or equivalent is usually required. Some companies may prefer or require a college degree, especially for more specialized or technical sales roles.
  2. Sales skills: Strong sales skills, including the ability to persuade, negotiate, and close deals, are essential for a CSR.
  3. Communication skills: Excellent verbal and written communication skills are essential for a CSR, as they will be interacting with customers and colleagues on a daily basis.
  4. Customer service skills: A CSR must be able to provide excellent customer service, including listening to customers' needs and concerns and responding in a helpful and timely manner.
  5. Computer skills: Many companies use computer systems and software to manage customer interactions and sales, so CSRs should be comfortable using these tools.
  6. Product knowledge: A CSR should have a good understanding of the products or services they are selling, including their features, benefits, and pricing.
  7. Goal-oriented: CSRs should be comfortable working in a fast-paced, goal-oriented environment, as they will be expected to meet sales targets and other performance metrics.
  8. Adaptability: CSRs should be able to adapt to changing customer needs, product offerings, and sales strategies.
  9. Teamwork: CSRs often work as part of a team, so the ability to collaborate with colleagues and share knowledge and resources is important.
  10. Ethical behavior: A CSR must behave ethically and with integrity, following company policies and industry regulations.
Job Rewards and Benefits

Communication, Incentive Bonus, Leaves

#J-18808-Ljbffr

  • Customer Experience Expert

    2 weeks ago

    Islamabad, Islamabad, Pakistan beBeeTechnical Full time

    Job OverviewThe Operations department seeks a Technical Support Specialist to provide expert solutions to technical problems and claim resolution for customers. The ideal candidate will possess strong communication skills, proficiency in MS Office, and experience working with international clients. This role involves guiding customers through the claim...

  • Customer Experience Improvement Specialist

    15 hours ago

    Islamabad, Islamabad, Pakistan beBeeBusinessAnalyst Full time $71,472 - $102,416

    The Customer Experience Improvement Specialist role plays a pivotal part in enhancing customer interactions and driving sales effectiveness within the organization.We value collaboration, innovation, and a global mindset, striving to continuously improve processes and outcomes. Our team thrives on open communication and a shared commitment to achieving...

  • Customer Experience Specialist

    13 hours ago

    Islamabad, Islamabad, Pakistan beBeeCustomerService Full time 500,000 - 1,000,000

    Job Summary:The role of a Customer Service Representative is pivotal in fostering strong relationships between customers and the organization.In this capacity, you will be responsible for providing exceptional service to clients via various channels, ensuring that their queries, concerns, and issues are addressed efficiently and professionally.As a key...

  • Customer Experience Specialist

    13 hours ago

    Islamabad, Islamabad, Pakistan beBeeCustomer Full time $30,000 - $50,000

    Customer Experience ManagerWe are seeking a highly skilled and customer-focused individual to act as a liaison between our customers and internal stakeholders.Key Responsibilities:Respond to customer inquiries, concerns and requests about products and services in a timely and professional manner.Build relationships with customers to strengthen service...

  • Delivering Exceptional Customer Experience

    15 hours ago

    Islamabad, Islamabad, Pakistan beBeeClient Full time 300,000 - 500,000

    Customer Support Specialist JobWe are seeking highly skilled and enthusiastic customer support specialists to join our team.The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a passion for delivering exceptional customer service.Key Responsibilities:Provide top-notch customer support via phone...

  • Customer Experience Specialist

    2 weeks ago

    Islamabad, Islamabad, Pakistan beBeeCustomerService Full time 30,000 - 50,000

    Customer Service Representative Job DescriptionWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team. In this role, you will be the primary point of contact for customers, providing exceptional service and support via various channels.Key Responsibilities:Handle inbound and outbound customer calls, emails, and...

  • Customer Experience Specialist

    13 hours ago

    Islamabad, Islamabad, Pakistan beBeeSolutions Full time 7,000,000 - 11,000,000

    Customer Solutions ExpertIn delivering exceptional customer experiences, you’ll be the first point of contact for our valued customers. Your role is to provide thoughtful and effective solutions to their problems.

  • Customer Experience Specialist

    15 hours ago

    Islamabad, Islamabad, Pakistan beBeeCustomer Full time 4,000,000 - 8,000,000

    Delivering exceptional customer experiences is at the core of our business. As a skilled professional, you will play a vital role in ensuring our clients receive top-notch service and support.This role involves providing expert assistance to customers regarding Medicare, health care, and Internet solutions.Key responsibilities include handling inbound and...

  • Customer Experience Specialist

    5 days ago

    Islamabad, Islamabad, Pakistan ibex Full time

    Responsible for acting as a liaison between our customer and the respective client. Provides assistance to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.Salary: Up to PKR 55,000Working Hours: 9Key Responsibilities:Interact with customers to provide and process information in response to...

  • Customer Experience Specialist

    15 hours ago

    Islamabad, Islamabad, Pakistan beBeeCustomerSupport Full time 1,000,000 - 2,000,000

    We are seeking a professional to manage customer interactions and resolve issues. Key responsibilities include responding promptly to inquiries, communicating effectively, and processing orders.Key ResponsibilitiesMaintain a positive attitude towards customers at all times.Resolve customer complaints efficiently.Have in-depth knowledge of our products to...