
Helpful Customer Experience Specialist
3 days ago
We are seeking a customer service professional to join our organization.
Job Title: Customer Service RepresentativeDelivering exceptional customer experiences and resolving inquiries promptly and efficiently is key for this role.
Responsibilities:- Respond to customer inquiries via phone, email, and live chat in a timely manner.
- Assist customers with product information, pricing, orders, shipping, and returns.
- Resolve customer complaints effectively, escalating issues as needed.
- Provide technical support and troubleshooting assistance for products or services.
- Process orders, returns, exchanges, and refunds accurately.
- High school diploma or equivalent; college degree preferred.
- Proven customer service experience in a fast-paced environment.
- Excellent communication skills and strong problem-solving abilities.
- Ability to remain calm under pressure.
- Effective communication
- Empathy
- Problem-solving
- Patience
- Active listening
- Time management
- Adaptability
- Technical proficiency
- Competitive salary
- Health insurance
- Retirement savings plan
- Paid time off and holidays
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