Customer Service Skills Developer

2 days ago


Rawalpindi Cantonment, Pakistan beBeeCustomer Full time 800,000 - 1,200,000

About this role: As a Customer Services Trainer, you will play a pivotal part in empowering our customer-facing teams with the necessary skills and confidence to deliver exceptional service.

The objective of this position is to design, deliver, and evaluate training programs that enhance performance and promote a customer-centric culture.

Responsibilities:

  • Develop and implement effective induction training for new customer service team members.
  • Create ongoing training and refresher sessions focused on soft skills, system navigation, complaint handling, and customer engagement.
  • Collaborate closely with team leaders and managers to identify training needs and performance gaps.
  • Utilize performance data, feedback, and quality assurance results to tailor training content.
  • Demonstrate expertise in customer service principles, call handling, and service recovery techniques.

Requirements:

  • Proven experience in a training role within a customer service environment.
  • Strong communication and interpersonal skills.
  • Able to deliver training to varied audiences and learning styles.


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