
Operations Support Specialist
19 hours ago
Are you a detail-oriented individual with excellent organizational skills?
This role will provide essential support to our Sales and Operations teams, ensuring seamless coordination across various processes.
The successful candidate will be responsible for managing customer inquiries, coordinating with internal teams, and maintaining accurate records.
- Key Responsibilities:
- Order Processing & Documentation:
• Review work orders and ensure complete, accurate data entry
• Verify customer details, product specifications, and shipping documentation
• Prepare and track export/import documentation - Sales Coordination:
• Support the sales team by managing customer inquiries and coordinating internally for order status updates
• Proactively follow up with internal teams to ensure timely order processing - Customer Communication (Back-End):
• Assist in customer follow-ups to ensure documentation, payments, and information are received in time for smooth dispatch
• Provide timely updates to the sales team for customer communication - Internal Reporting & Data Management:
• Maintain up-to-date sales records, shipment trackers, and documentation archives
• Generate regular reports for management on order status, shipment timelines, and bottlenecks - Issue Escalation & Resolution Support:
• Flag any discrepancies, process gaps, or delays to the operations manager promptly
• Work closely with the Dubai team to resolve issues before they impact customers
Requirements:
• 1-3 years of experience in sales support, operations, documentation, or customer coordination roles
• Strong attention to detail, accuracy, and data management skills
• Excellent written and verbal communication skills in English
• Ability to manage multiple tasks and meet tight deadlines
• Proficient in MS Office (Excel, Word) and experience with ERP/CRM systems is a plus
Education:
• Bachelor's Degree (Business Administration, Supply Chain, Commerce, or relevant field preferred)
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