Patient Experience Specialist

12 hours ago


Rawalpindi Cantonment, Pakistan beBee Careers Full time
Job Description:

The Patient Health Desk Executive/Coordinator plays a vital role in ensuring the smooth operation of our healthcare services. As a key member of our team, you will be responsible for managing patient interactions, coordinating services, and promoting patient satisfaction.

Main Responsibilities:

  • Act as a liaison between patients and healthcare professionals, addressing concerns and providing guidance.
  • Coordinate appointment scheduling, consultations, and follow-ups to ensure timely services.
  • Manage patient records, updating information as needed to maintain accurate and up-to-date documentation.
  • Communicate effectively with patients, providing clear information about their treatment plans, procedures, and healthcare services.
  • Collaborate with medical staff, nurses, and administrative personnel to ensure efficient patient flow and high-quality services.
  • Address patient complaints and grievances professionally, escalating issues when necessary.
  • Develop and implement patient education initiatives and wellness programs to promote healthy behaviors.
  • Ensure compliance with hospital policies and regulatory requirements, maintaining the highest standards of care and service.
  • Contribute to hospital outreach and patient engagement efforts, fostering strong relationships within the community.

Requirements:

  • Bachelor's degree in Healthcare Administration, Nursing, or a related field.
  • Previous experience in a hospital or healthcare setting preferred.
  • Excellent communication and interpersonal skills.
  • Ability to multitask, prioritize duties, and manage competing demands in a dynamic environment.
  • Proficiency in healthcare management software and Microsoft Office applications.
  • High level of professionalism, empathy, and problem-solving skills.
  • Knowledge of medical terminology and healthcare processes is a plus.


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