Complaint Handler Specialist

3 days ago


Lahore, Punjab, Pakistan beBeeCustomer Full time 6,000,000 - 8,000,000
Customer Complaint Resolution Expert

We are seeking an experienced professional to join our customer service department as a Customer Complaint Resolution Expert. This key role involves resolving customer complaints in a timely and professional manner.

Responsibilities:
  • Provide exceptional customer service by answering questions, solving issues, and addressing complaints across various channels.
  • Process payments, assist with orders, and coordinate with customers regarding bill payments.
  • Improve the customer experience and build loyalty through proactive communication and issue resolution.
Key Skills:
  • Clear articulation of information, professional tone, and adaptability to meet customer needs.
  • Solving problems and providing courses of action.
  • Comfortable using software applications, including CRM systems, ticketing systems, and call tools.
  • Empathy and ability to approach interactions from the customer's point of view.
  • Calmness and composure under pressure, even when solutions are not immediately available.
Requirements:
  • 1 Year Experience in Customer Care.

This role requires a strong commitment to delivering excellent customer service and ensuring customer satisfaction. If you have a passion for helping others and a desire to work in a dynamic and fast-paced environment, we encourage you to apply.



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