
Senior Customer Experience Leader
2 days ago
We are seeking a highly skilled and experienced leader to oversee our customer service operations in Lahore, Pakistan.
This senior role requires strong leadership and communication skills to manage customer service teams effectively. The successful candidate will have a proven track record of delivering exceptional customer experiences and resolving complex complaints efficiently.
The ideal candidate will have a Master's degree in Business Administration and a minimum of 7 years of experience in customer service management. They will be able to analyze statistics and data to determine the level of customer service being provided and make informed decisions to improve it.
Key Responsibilities:
- Develop and implement customer service strategies, policies, and standards.
- Coordinate with other managers to discuss possible improvements to customer service.
- Act as a mentor for customer service team members.
- Investigate and solve complex or long-standing customer problems.
- Make decisions regarding processed complaints.
- Issue replacement or repaired products to customers.
Required Skills and Qualifications:
- Master's degree in Business Administration.
- Minimum 7 years of experience in customer service management.
- Strong leadership and communication skills.
- Ability to analyze statistics and data.
- Excellent problem-solving and decision-making skills.
Location: Information Technology and Services - Lahore, Pakistan.
-
Senior Customer Service Leader
2 days ago
Lahore, Punjab, Pakistan beBeeCustomer Full time 800,000 - 1,200,000Job DescriptionAs a senior customer service leader, you will oversee the Call Center and Delivery Riders team, ensuring compliance with key performance indicators (KPIs) for the Home Delivery department. Your primary responsibility will be to meet sales targets as per agreed plans.You will handle inbound home delivery requests, customer queries, and...
-
Senior Customer Experience Manager
2 days ago
Lahore, Punjab, Pakistan beBeeCustomerService Full time 1,200,000 - 1,800,000Exceptional Customer Service Team LeadThe ideal candidate will be responsible for overseeing a team of customer service representatives, ensuring the delivery of top-notch support and resolving issues efficiently.Key Responsibilities:Lead and manage a team to achieve business objectives.Provide backup support and ensure all team members meet their...
-
Dispatcher / Customer Service Executive
3 weeks ago
Lahore, Punjab, Pakistan ACE Customer Services Full timeWe are looking for a reliable Dispatcher to act as a communication point for emergency and non-emergency calls. You will receive requests, transmit messages, and track vehicles.The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergencies. You must be able to multitask and take the appropriate...
-
Senior Leader Real Estate Growth
1 week ago
Lahore, Punjab, Pakistan beBeeRealEstateGrowth Full timeJob Title: Senior Leader Real Estate GrowthWe are seeking an experienced and visionary Senior Leader to drive the growth of our real estate business.About the Role:The Senior Leader will be responsible for developing and executing strategic plans to enhance revenue generation, improve market presence, and foster strong relationships with key stakeholders.Key...
-
Senior Talent Acquisition Leader
2 weeks ago
Lahore, Punjab, Pakistan beBeeSeniorTalentAcquisitionLeader Full time 2,000,000 - 2,500,000Job Title: Senior Talent Acquisition LeaderThe role of a Senior Talent Acquisition Leader is to lead the talent acquisition team in Pakistan, providing strategic direction and leadership to manage end-to-end agent business relationships, service experience and in-market activities.
-
Customer Experience Specialist
1 week ago
Lahore, Punjab, Pakistan beBeeCustomerSupport Full time 30,000 - 50,000Experience the dynamic world of customer support in a role that is all about delivering exceptional service to our valued clients.We are looking for talented individuals who possess strong communication and interpersonal skills, with the ability to empathize with customers and provide solutions that meet their needs.Job Description:The Customer Support...
-
Travel Consultant
3 weeks ago
Lahore, Punjab, Pakistan Experience Umrah Full timeGet AI-powered advice on this job and more exclusive features.A US-based travel agency is looking for enthusiastic and motivated individuals to join our Lahore DHA office as Travel Consultants. You will play a key role in selling Travel Packages including Umrah and international airline tickets, ensuring clients receive excellent service and a smooth travel...
-
Customer Experience Specialist
2 days ago
Lahore, Punjab, Pakistan beBeeCustomerService Full time 900,000 - 1,500,000Job DescriptionAs a key member of our team, you will be responsible for delivering exceptional customer service to our clients through various communication channels. You will receive calls, respond to emails and chats, and engage with customers on social media to ensure they have an outstanding experience with our company.In this role, you will work closely...
-
Senior Financial Leader
1 week ago
Lahore, Punjab, Pakistan beBeeFinancial Full timeJob Title: Senior Financial LeaderWe are seeking a seasoned finance professional to play a critical role in driving the financial success of our construction projects.
-
Customer Experience Specialist
5 days ago
Lahore, Punjab, Pakistan beBee Careers Full time 800,000 - 1,200,000Job OverviewThe Account Manager will be responsible for handling accounts for all departments, ensuring seamless operations and high customer satisfaction. They will assist senior management in various duties, utilize their expertise in customer billing procedures, and coordinate with clients over the phone to ensure effective multi-tasking.