
Senior Customer Experience Manager
2 days ago
Exceptional Customer Service Team Lead
The ideal candidate will be responsible for overseeing a team of customer service representatives, ensuring the delivery of top-notch support and resolving issues efficiently.
Key Responsibilities:- Lead and manage a team to achieve business objectives.
- Provide backup support and ensure all team members meet their performance targets.
- Monitor call volume, prioritize tasks, and distribute workload effectively.
- Conduct performance reviews, prepare reports, and present findings to stakeholders.
- Collaborate with other teams to deliver a seamless customer experience.
- Bachelor's degree or equivalent required.
- Previous customer service experience is essential.
- Strong communication, problem-solving, and leadership skills.
- Excellent computer skills and familiarity with Microsoft Office and web-based applications.
- Ability to multitask, work under pressure, and meet deadlines.
Lahore, Pakistan
Benefits:This role offers a dynamic and challenging environment where you can develop your skills and advance your career. If you are looking for a new challenge as a customer service leader, we encourage you to apply.
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