Customer Support Leader

10 hours ago

Karachi, Sindh, Pakistan beBeeTechnical Full time $100,000 - $120,000

We're looking for a seasoned support leader to drive our global customer experience efforts. This role requires a strategic thinker who can develop and implement processes that ensure seamless technical support for business customers.

Job Description

The successful candidate will lead a global support team, ensuring high-quality customer outcomes and responsive coverage across channels. They will design and implement scalable support processes to diagnose and resolve complex technical issues, including integrations, platform bugs, hardware issues, and account configuration.

  • Manage day-to-day support operations from a remote location, collaborating with team leads and support reps.
  • Oversight of global support functions, ensuring responsive coverage and high-quality customer outcomes.
  • Develop and implement automation and AI-first support tools to improve deflection and resolution times.
Requirements

To be successful in this role, you'll need:

  • Proven experience in technical support leadership, with a strong track record of developing and implementing process improvements.
  • Expertise in support automation and AI tools, with experience in designing and implementing solutions that drive efficiency and effectiveness.
  • Excellent communication and leadership skills, with the ability to collaborate with cross-functional teams and drive results-oriented initiatives.
  • A deep understanding of technical support principles, including troubleshooting, issue escalation, and customer satisfaction.
Benefits

This is an exciting opportunity to join a dynamic organization and contribute to the growth and success of our customer experience efforts. As a member of our team, you'll enjoy:

  • A competitive salary and benefits package.
  • The opportunity to work with a talented and dedicated team.
  • A fast-paced and dynamic work environment.
  • Professional development opportunities to help you grow and succeed.

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