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Customer Support
1 month ago
Please note: our office hours are Monday to Saturday, from 5:00 pm to 2:00 am.
Handle complaints, provide appropriate solutions and alternatives within the stipulated time.
Identify and assess customer needs to achieve satisfaction.
Resolve customer complaints verbally and non-verbally.
Manage a large volume of incoming calls.
Resolve product or service problems by clarifying the customer complaints, determining the cause of the problem, and selecting & explaining the best solution to resolve the issue.
Job SpecificationMust read, speak, and write excellent English.
Must have excellent command over English grammar, spelling, and sentence structure.
Preferably 1 year of experience in verbal/non-verbal customer support.
Have excellent computer typing skills.
Be enthusiastic and a quick learner.
Possess keen interest in image editing and design with knowledge of Adobe Photoshop, Acrobat Reader, Word, and Excel software packages.
Ability to multi-task, prioritize, and manage time effectively.
Customer-oriented with the ability to adapt/respond to different types of characters.
Location: Information Technology and Services - Karachi, Pakistan
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