Service Delivery Manager

3 days ago


Saddar Town, Pakistan KB Grammar Academy Full time
Job Description

We are looking for a Service Delivery Manager to join our Recruitment and Overseas Visa Assistance Department.

The successful candidate will assist customers with inquiries related to student visa and migration services for overseas countries.

Responsibilities
  1. Analyze and resolve service issues in a timely manner.
  2. Inform management about complex client issues and their resolutions.
  3. Maintain a client-focused environment within the team.
  4. Ensure compliance with company policies and procedures.
  5. Identify and develop new business opportunities.
  6. Utilize effective problem-solving and time management skills.
  7. Assist in risk assessment and mitigation activities.
  8. Develop process improvements to enhance service efficiency and effectiveness.
  9. Provide assistance to less experienced staff.


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