Service Delivery Head

3 days ago


Saddar Town, Pakistan Verticity (Pvt) Ltd. Full time
Job Overview

The Call Center Manager plays a critical role in the success of our organization at Verticity (Pvt) Ltd. in Karachi, Pakistan. This challenging position requires a skilled professional who can effectively manage a call centre, drive performance improvements, and maintain high standards of customer service.

Main Responsibilities:

  1. Call Centre Operations Management;
  2. Performance Target Setting and Achievement;
  3. Change Management;
  4. Stakeholder Communication;
  5. Reporting and Data Analysis;
  6. Customer Service Excellence;
  7. Staff Development and Training;
  8. Error Minimization and Efficiency Maximization;
  9. Staffing and Resource Allocation;
  10. Leadership and Feedback;
  11. Data-Driven Decision Making;
  12. Core Responsibility Alignment.

If you are a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity



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