Customer Service Director

6 hours ago


Lahore, Punjab, Pakistan Wasko International Full time
Wasko International: A Leader in Call Center Excellence

We are seeking a highly experienced and results-driven Customer Service Director to lead our call center operations and drive exceptional customer experiences.

As a key member of our team, you will be responsible for managing a team of customer service representatives, analyzing performance metrics, and implementing process improvements to ensure consistently high-quality interactions with customers.

The ideal candidate will have a proven track record of success as a call center supervisor, with strong leadership and people management skills. They will also possess excellent communication and interpersonal abilities, as well as analytical thinking and problem-solving skills.

In this role, you will have the opportunity to work closely with our clients to understand their unique requirements and develop strategies to meet and exceed their expectations. You will also be responsible for ensuring compliance with industry regulations and company policies.

We offer a competitive salary and performance-based bonuses, as well as opportunities for career advancement in a supportive and collaborative work environment.



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