
Ecommerce Analyst
2 weeks ago
Key Responsibilities:
- Timely dispatch and resolution of any fulfillment issues for B2C/FBM orders.
- Ensure all orders are shipped correctly and flagged if there are any delivery, order or fulfillment issues.
- Facilitate order changes and provide tracking information to customers.
Role Overview:
You will play a vital role in enhancing customer experience, managing digital content with precision and supporting cross-functional projects to uphold operational excellence and exceptional service delivery.
This involves ensuring seamless order fulfillment across all platforms and proactively resolving any issues that arise. You will be responsible for maintaining accurate website and Amazon content, ensuring it aligns with internal files and is error-free.
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