Chief Client Advocate

1 week ago


Lahore, Punjab, Pakistan beBeeCustomerSuccess Full time 115,000
Customer Success Role Overview

We are seeking a Customer Success Specialist to join our team at ibex-pakistan. As a Customer Success Specialist, you will be responsible for assisting our U.S. based client's customers with their queries and concerns.

Key Qualifications
  • O Levels/Matric or above
  • Excellent English Written and Verbal Communication
  • American or neutral accent
  • Proficiency with MS Office (Particularly MS Excel and MS Word)
  • Must be at least 18 Years old and hold valid CNIC
Why Work with Us?

You will have the opportunity to work in a collaborative environment, help solve everyday problems in an extraordinary way, and grow as a professional.

What We're Looking For
  • Candidate must have a collaborative mindset, customer service focus, hands-on problem-solving ability, and strong communication skills
Learning and Growth Opportunities
  • Unlimited exposure
  • A chance to polish your skills
  • A great learning environment
  • Ample experience to build a future path for yourself
  • An opportunity to operate with a highly trained and diversified network of people
Perks of Being an Employee
  • Medical Insurance & OPD
  • Provident Fund with investment options
  • Leave Encashment
  • Annual leaves
  • On job training
  • Two days off in a week
  • Ergonomic furniture and infrastructure
  • Referral Rewards
  • Annual Increment
  • Conveyance facility
  • Loan facility
  • Employee Appreciation programs
Responsibilities
  • Deliver exceptional customer experience
  • Provide alternatives to products/items not available on ecommerce website
  • Follow standard processes and procedures
  • Stay up to date with latest updates on system information, process changes and future updates

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