
Chief Client Advocate
1 week ago
We are seeking a Customer Success Specialist to join our team at ibex-pakistan. As a Customer Success Specialist, you will be responsible for assisting our U.S. based client's customers with their queries and concerns.
Key Qualifications- O Levels/Matric or above
- Excellent English Written and Verbal Communication
- American or neutral accent
- Proficiency with MS Office (Particularly MS Excel and MS Word)
- Must be at least 18 Years old and hold valid CNIC
You will have the opportunity to work in a collaborative environment, help solve everyday problems in an extraordinary way, and grow as a professional.
What We're Looking For- Candidate must have a collaborative mindset, customer service focus, hands-on problem-solving ability, and strong communication skills
- Unlimited exposure
- A chance to polish your skills
- A great learning environment
- Ample experience to build a future path for yourself
- An opportunity to operate with a highly trained and diversified network of people
- Medical Insurance & OPD
- Provident Fund with investment options
- Leave Encashment
- Annual leaves
- On job training
- Two days off in a week
- Ergonomic furniture and infrastructure
- Referral Rewards
- Annual Increment
- Conveyance facility
- Loan facility
- Employee Appreciation programs
- Deliver exceptional customer experience
- Provide alternatives to products/items not available on ecommerce website
- Follow standard processes and procedures
- Stay up to date with latest updates on system information, process changes and future updates
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