
Customer Service Client Advocate
2 weeks ago
The role of a Customer Service Representative is crucial in ensuring that clients receive top-notch service and support. As a sales-driven representative, you will be handling US/Canada clients, managing calls, resolving issues, promoting logistics services, and converting leads into long-term customers.
About the PositionThis in-office night shift requires excellent English communication skills, strong sales abilities, and the ability to thrive under pressure. You will work closely with teams to resolve issues and provide solutions to clients.
Key Responsibilities- Handle inbound/outbound calls professionally.
- Understand client needs, upsell, and close deals.
- Meet sales KPIs and maintain CRM records.
- Resolve issues with empathy and coordinate with teams.
- Stay updated on services and industry trends.
- Experience in customer service/telesales (logistics/BPO preferred).
- Fluent English (spoken & written).
- Confident, persuasive, and target-oriented.
- Must work full-time night shift in-office.
- Competitive salary + performance incentives.
- Professional, growth-focused environment.
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