Senior Medical Billing Operations Specialist

2 days ago


Islamabad, Islamabad, Pakistan beBeeOperations Full time 15,000,000 - 25,000,000

Job Overview

We seek an exceptional operations manager to oversee our collections department, focusing on medical billing negotiation and settlement with US insurance companies.

The successful candidate will lead a team, ensuring smooth day-to-day operations and driving performance to meet client expectations.

Key Responsibilities

  • Lead and manage a team of professionals within the collections department.
  • Oversee daily operations of negotiating and settling medical bills from US insurance companies.
  • Develop strategic initiatives to improve operational efficiency, team performance, and client satisfaction.
  • Maintain compliance with industry regulations, client requirements, and organizational policies.
  • Monitor and evaluate team performance, providing regular feedback and support for ongoing development.
  • Identify process gaps and implement improvements to enhance collections quality and efficiency.
  • Prepare regular reports on operational performance, including KPIs, team performance, and financial metrics.
  • Drive staff training and development to ensure they are equipped with necessary skills and knowledge.
  • Stay informed on healthcare insurance landscape changes, particularly regarding medical billing and collections.

Requirements

  • Bachelor's degree in Business Administration or a related field (Master's degree preferred).
  • Minimum 5+ years of experience in a managerial or leadership role within a BPO environment, ideally in healthcare collections or a similar field.
  • Strong understanding of medical billing and collections processes, especially in the context of US insurance companies.
  • Proven ability to manage and lead teams, ensuring high performance and productivity.
  • Excellent problem-solving skills, with the ability to resolve complex issues and drive positive outcomes.
  • Strong communication and interpersonal skills, with the ability to interact with clients and internal teams effectively.
  • Ability to work in a fast-paced environment and manage multiple tasks and projects simultaneously.


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