
Debt Negotiation Team Lead
1 week ago
We are seeking an experienced leader to oversee our debt negotiation team in the financial services sector. The ideal candidate will have a proven track record of building strong client relationships and driving campaign success.
Key Responsibilities:
- Client Management:
- Build and maintain strategic partnerships with clients to meet their needs and expectations.
- Act as the primary point of contact for client inquiries and escalations, addressing concerns promptly and professionally.
- Deliver regular performance reports highlighting insights related to digital payments and recovery strategies.
Strategy and Planning:
- Develop and execute strategic plans to drive campaign success.
- Collaborate with other departments to align strategies and ensure cohesive execution.
Fintech-Specific Skills and Requirements:
- Experience working in fintech, digital lending, or a tech-driven financial services environment is highly preferred.
- Proficiency in fintech CRM tools and collection software.
- Understanding of financial technologies, alternative credit scoring, and digital repayment systems.
- Ability to navigate the intersection of customer service and financial technology in global markets.
Team Leadership:
- Lead, mentor, and manage a team of debt negotiators, providing guidance and support to achieve individual and team targets.
- Foster a positive and motivating work environment, promoting teamwork and collaboration.
Qualifications:
- Bachelor's degree in business, marketing, or a related field.
- Proven experience in sales, with a minimum of 2 years in a leadership role.
- Strong understanding of sales principles, financial products, and customer relationship management.
- Excellent communication, interpersonal, and organizational skills.
Benefits:
- Competitive salary package.
- Annual increment and bonus (performance-based).
- Eid bonus.
- Provident fund.
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