
Senior Client Support Advisor
3 days ago
Customer Experience Representative
Our company is seeking a skilled Customer Experience Representative to join our team. As a key member of our operations department, you will play a vital role in assisting our clients' customers with their queries and concerns.
Key responsibilities include:
- Delivering exceptional customer service as measured by performance objectives and core values.
- Assisting customers with their purchased items through our ecommerce platform.
- Conveying interest in each customer through courteous and attentive interactions.
- Providing alternatives to unavailable products or services.
- Following standard processes and procedures for resolution.
- Staying up-to-date with system information, process changes, and future updates.
- Overcoming objections and handling customer pushbacks effectively.
Requirements:
- Excellent English communication skills with a U.S or UK accent.
- Ability to convey messages in a friendly, accurate, and jargon-free manner.
- Superb critical thinking, time management, specialist focus, priority setting, problem-solving, and professional composure.
What We Offer:
- A competitive compensation package that reflects your value to the team.
- A dynamic work environment that encourages growth and development.
- Ongoing training and support to help you excel in your role.
Next Steps:
Once you've applied, we'll review your submission and contact you within three working days for an initial screening. Good luck
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