Technical Support Specialist

18 hours ago

Karachi, Sindh, Pakistan beBeeSupport Full time 1,500,000 - 2,500,000

Job Overview

The Technical Support Specialist is a critical role that requires an individual with exceptional technical skills, analytical thinking, and strong communication abilities. This position involves managing, tracking, diagnosing, and troubleshooting technical support cases, ensuring timely resolution and high customer satisfaction.

Key Responsibilities:
  • Determine the root cause of errors and bugs using available data and tools to resolve support issues efficiently.
  • Analyze data to determine the impact and prevalence of issues, providing actionable insights for process improvement.
  • Communicate effectively with customers for reported issues, escalated cases, and urgent inquiries, demonstrating empathy and professionalism.
Requirements:
  • Minimum 1 year tenure in Technical Support or 2 years in Customer Support, with a proven track record of resolving complex technical issues.
  • Fluent in spoken and written English, with excellent language comprehension and expression skills.
  • Strong team player with excellent communication and interpersonal skills, able to work collaboratively in a dynamic environment.
  • Computer Science/Engineering educational background, with hands-on experience in hardware and firmware-level troubleshooting.
  • Exceptional problem-solving skills, with the ability to think critically and creatively in high-pressure situations.
  • Familiarity with on-call rotation and flexibility to adapt to changing priorities.

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