Call Center Team Lead

2 days ago


Karachi, Sindh, Pakistan beBee Careers Full time

A key role in our company's growth, the Call Center Team Lead, is responsible for managing a team of customer service representatives. The ideal candidate will have excellent communication and leadership skills, with the ability to train and motivate their team members.

The successful candidate will be responsible for handling inbound calls, processing orders, and escalating complex issues to senior staff members. They will also contribute to the development of processes and procedures to improve team efficiency and productivity.

We are looking for a self-driven and results-oriented individual who can thrive in a fast-paced environment. The candidate must have a strong desire to learn and grow with our company, and be fluent in English and Urdu.

Key Responsibilities:

  • Lead a team of customer service representatives
  • Handle inbound calls and process orders
  • Escalate complex issues to senior staff members
  • Contribute to process development and improvement


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