E-Com Solutions Seeks Customer Support Representative For Store Operations

4 days ago


Karachi, Sindh, Pakistan E-Com Solutions Full time
Customer Support Role at E-Com Solutions

At E-Com Solutions, we are seeking a highly skilled and dedicated individual to fill the role of Customer Support Representative. As a key member of our team, you will be responsible for ensuring seamless customer interactions, resolving issues efficiently, and driving sales growth.

Key Responsibilities:
  • Respond promptly to customer emails, addressing their queries and concerns with empathy and professionalism.
  • Monitor tracking numbers for delivery, proactively communicating updates to customers and resolving any delivery-related issues.
  • Manage damage claims, working closely with customers to resolve disputes in a fair and timely manner.
  • Handle returns, following established procedures to ensure efficient processing and resolution.
Requirements:
  • A minimum of 12-15 years of education, preferably in BA, BCOM, ICOM, or ICS.
  • Excellent written English skills, enabling effective email communication with customers.
  • Able to work independently with minimal guidance, demonstrating self-motivation and a proactive approach.
  • Strong problem-solving skills, with the ability to make informed decisions and take ownership of responsibilities.
  • Adaptability, with a willingness to learn and grow within the role.
What We Offer:
  • A competitive compensation package that reflects your value to the organization.
  • A dynamic and supportive work environment, conducive to growth and development.
  • The opportunity to work with a talented team, dedicated to delivering exceptional results.


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