Hospitality Support Executive

5 days ago


Karachi, Sindh, Pakistan Horeca Store Full time

Horeca Store is a premier online destination for hotels, restaurants, and cafes professionals, as well as individual customers seeking high-quality supplies. We offer an extensive catalog featuring hundreds of thousands of products.

About Us

We are dedicated to providing everything your business requires to thrive. Our user-friendly platform is designed to cater to your needs 24/7.

The Role

This is an onsite position, so you must be available to work at our location.

We're urgently looking for a professional and customer-focused Support Agent to join our team ASAP. With 1+ year of experience in handling customer inquiries through chat, call, and email, you'll provide exceptional support to customers worldwide.

Your Responsibilities

  • Provide customer support via chat, call, and email
  • Resolve issues and offer solutions promptly and professionally
  • Maintain accurate records of all customer interactions
  • Ensure high levels of customer satisfaction while meeting performance targets
  • Collaborate with the team to improve service delivery

Ideal Profile

  • 1+ year of experience in customer support (chat, call, and/or email)
  • Excellent written and verbal communication skills in English
  • Strong customer-centric attitude with problem-solving skills
  • Ability to work in a fast-paced, onsite environment
  • Immediate availability to start


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