
Hospitality Support Executive
5 days ago
Horeca Store is a premier online destination for hotels, restaurants, and cafes professionals, as well as individual customers seeking high-quality supplies. We offer an extensive catalog featuring hundreds of thousands of products.
About Us
We are dedicated to providing everything your business requires to thrive. Our user-friendly platform is designed to cater to your needs 24/7.
The Role
This is an onsite position, so you must be available to work at our location.
We're urgently looking for a professional and customer-focused Support Agent to join our team ASAP. With 1+ year of experience in handling customer inquiries through chat, call, and email, you'll provide exceptional support to customers worldwide.
Your Responsibilities
- Provide customer support via chat, call, and email
- Resolve issues and offer solutions promptly and professionally
- Maintain accurate records of all customer interactions
- Ensure high levels of customer satisfaction while meeting performance targets
- Collaborate with the team to improve service delivery
Ideal Profile
- 1+ year of experience in customer support (chat, call, and/or email)
- Excellent written and verbal communication skills in English
- Strong customer-centric attitude with problem-solving skills
- Ability to work in a fast-paced, onsite environment
- Immediate availability to start
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