Customer Experience Improvement Specialist

5 days ago

Lahore, Punjab, Pakistan beBeeQuality Full time 2,500,000 - 3,500,000
Job Overview

This is an exciting opportunity to join our team as a quality assurance executive, where you will play a key role in enhancing customer experiences and ensuring service excellence.

Key Responsibilities:
  • Monitor and assess customer interactions to ensure consistent service standards aligned with industry benchmarks.
  • Analyze evaluation data for actionable insights, driving informed decisions that improve customer satisfaction.
  • Collaborate cross-functionally to develop training programs, streamline processes, and maintain high service standards.
  • Identify process gaps, suggest enhancements, and contribute to efficient workflows and increased customer satisfaction.
  • Provide constructive feedback to agents, empowering skill development for improved customer interactions.
  • Ensure adherence to policies, regulations, and standards during customer interactions, upholding service integrity.
Qualifications:
  • Bachelor's Degree in a relevant field such as business administration, management, or communications.
  • At least 3 years of experience in customer services quality assurance, preferably in a leadership role.
  • Strong intellectual and communication skills (written and verbal), with excellent leadership and project management skills.
  • Able to work independently, manage time effectively, and prioritize tasks efficiently.
  • Database management and strategic management skills are also essential.

This role requires a detail-oriented individual who can analyze complex data and make informed decisions. The successful candidate will have excellent communication and leadership skills, with the ability to work collaboratively with cross-functional teams.

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