Customer Experience Specialist

20 hours ago

Lahore, Punjab, Pakistan beBeeCustomerSuccess Full time 2,500,000 - 3,500,000

Improve customer satisfaction by offering proactive support and relationship management.

As a specialist in this field, you will be responsible for ensuring that customers have an exceptional experience. Your focus will be on guiding them to maximize the value of our products and services, while efficiently resolving any issues or concerns they may have. You will act as a bridge between our customers and internal teams, driving satisfaction, retention, and growth.

Responsibilities
  • Customer Success & Relationship Management
  • Act as a trusted advisor to help customers achieve their goals through effective product adoption.
  • Build strong relationships with customers by proactively identifying opportunities to enhance their experience.
  • Conduct regular check-ins to gather feedback, address concerns, and drive engagement.
  • Customer Support & Issue Resolution
  • Provide timely and effective technical and non-technical support via email, chat, and phone.
  • Troubleshoot customer issues, escalating complex cases to the appropriate teams when necessary.
  • Document and analyze common customer pain points to contribute to long-term product/service improvements.
  • Work closely with Sales, Product, and Engineering teams to enhance the overall customer journey.
  • Identify upsell and cross-sell opportunities based on customer needs.
  • Contribute to creating and refining help articles, FAQs, and training materials for self-service support.
Key Skills & Qualifications
  • Excellent communication & problem-solving skills with a customer-first mindset.
  • Ability to analyze customer data and provide actionable insights for better engagement.
  • Strong technical troubleshooting skills and experience in handling customer inquiries.
  • Experience in customer service, account management, or customer success/support roles is a plus.
  • Comfortable working with CRM, ticketing systems, and customer analytics tools.
Seniority level
  • Entry level
Employment type
  • Full-time

Location: Lahore, Punjab, Pakistan

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