Service Delivery Manager

2 days ago


Rawalpindi Cantonment, Pakistan beBee Careers Full time
Job Title: Team Lead - Service ProfessionalsJob Summary:

The primary goal of this role is to oversee a team of customer service representatives (CSRs) and ensure they consistently meet customer satisfaction, quality, and productivity standards.

About the Role:
  • Leading a team of CSRs and fostering a positive work environment.
  • Providing consistent performance feedback and applying timely performance management standards.
  • Coaching, developing, and engaging CSRs to enhance their productivity, abilities, and careers.

Achieving operational excellence involves managing change in procedures and processes, promoting staff understanding, retention, and effective execution. Key responsibilities include coaching, developing, and engaging CSRs to enhance their productivity, abilities, and careers.

To be successful in this role, candidates should have at least one year of experience in injury claims projects.

Requirements:
  • Excellent English Language Skills
  • Coaching and Training
  • Teamwork
  • People Management
  • Time Management
Benefits:

This position offers opportunities for career growth and development, as well as a chance to work with a talented team dedicated to delivering excellent customer service.



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