Client Support Lead

1 week ago


Lahore, Punjab, Pakistan Humanity Inc. Full time

Role Description

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The Customer Success Manager will be responsible for developing and delivering strategies that help drive client business, keeping abreast of competition, competitive issues, and products, practicing effective communication with management, customers, and support staff, and providing fanatical support and service to the account base.

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Key Performance Indicators

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  1. ">
  2. Renewal rates across customer base">
  3. Upsell and cross-sell opportunities">
  4. Customer satisfaction ratings">
  5. Time-to-renewal">
  6. Product adoption rates">
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Requirements

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  • ">
  • Bachelors and/or Masters Degree and 3-5+ years of customer success / sales / account management / relevant experience">
  • Outstanding organizational skills, ability to manage multiple projects">
  • Passionate about building customer relationships">
  • Experience driving adoption of SaaS-based solutions a plus">
  • Ability to thrive in a fast-paced startup environment">
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About the Company

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We are a fast-growing web-based start-up that provides world-class support to our customer base. We are looking for a talented Customer Success Manager to join our team and help us drive business growth and customer satisfaction.



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