Technical Support Representative

4 days ago


Karachi, Sindh, Pakistan Hirestaff Full time

Hirestaff.ai is a global talent acquisition and staffing solutions provider, connecting businesses with top-tier professionals. We pride ourselves on deep industry expertise, cutting-edge technology, and personalized recruitment.

This role involves providing technical and customer support to clients and partners. As a Live Support Specialist, you will troubleshoot issues and provide resolutions to minimize downtime and ensure customer satisfaction.

Responsibilities include:

  1. Handling inbound calls and emails to the point of resolution
  2. Updating and maintaining necessary documents
  3. Troubleshooting hardware and software issues remotely
  4. Providing escalation assistance to customers and partners regarding service-related issues

Qualifications:

  1. Strong analytical skills to identify and troubleshoot technical issues
  2. Excellent technical support and customer service experience
  3. Effective communication skills to convey concise information
  4. Ability to work independently and remotely while maintaining high-quality output
  5. Bachelor's degree or equivalent qualifications in a relevant field


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