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VOIP System Support Specialist

3 weeks ago

Rawalpindi Cantonment, Pakistan beBeeTechnical Full time 900,000 - 1,200,000
Job Description

The ideal candidate will possess a strong understanding of VOIP technologies, including Asterisk servers and ViciDial administration.

Key Responsibilities:

  • Provide daily VOIP support and troubleshooting, including responding to user queries, diagnosing technical issues, and resolving service interruptions.
  • Monitor and maintain VOIP infrastructure to ensure high performance, uptime, and system reliability.
  • Administer and optimize data dialer systems, including configuration, campaign setup, and list management for maximum efficiency.
  • Manage and maintain ViciDial settings, including user accounts, dialer campaigns, and system configurations.
  • Identify and resolve VOIP and network-related issues quickly to minimize operational disruptions.
  • Perform routine system maintenance, updates, and patches to keep VOIP and dialer systems secure and up to date.
  • Track and document technical issues and resolutions, including maintaining detailed logs of system changes and updates.
  • Analyze dialer performance reports to support campaign optimization and improve call center efficiency.
  • Collaborate with internal teams (IT, operations, management) to ensure seamless integration of VOIP systems with other business tools.
  • Provide training and support to internal users on the effective use of VOIP and dialer systems.
  • Assist in implementing best practices for VOIP and dialer system management to ensure scalability and efficiency.
Required Skills and Qualifications

· 6-12 months of hands-on experience supporting VOIP systems and/or data dialers (administrative or technical support role).

· Basic understanding of VOIP technologies, including Asterisk servers and ViciDial administration.

· Strong troubleshooting and problem-solving skills, with the ability to resolve technical issues efficiently.

· Excellent communication skills (both verbal and written), with the ability to explain technical issues clearly to non-technical team members.

· High attention to detail and strong organizational skills, able to manage multiple tasks under pressure.

· Willingness to learn and adapt to new systems and technologies as the company grows.

  • Basic experience with VOIP platforms such as Asterisk, FreePBX, or similar systems.
  • Knowledge of networking concepts, including IP addressing, firewalls, and routing.
  • Familiarity with CRM and dialer systems, particularly ViciDial.