Customer Support

4 days ago

Karachi, Sindh, Pakistan Business Lounge Full time 3,600,000 - 4,800,000 per year

Eplanet Global is looking for a Customer Support Executive with a healthcare background, preferably from the aesthetic clinic/dermatology or cosmetic procedures sector. The ideal candidate will handle client queries, provide professional support, and ensure a smooth customer experience for patients and clients across the US.

Key Responsibilities:

  • Handle inbound and outbound calls, emails, and chats to assist patients/clients.
  • Provide accurate information regarding treatments, appointments, and services.
  • Coordinate with clinics/doctors for scheduling and confirmations.
  • Address client concerns with professionalism and empathy.
  • Maintain detailed records of interactions in CRM systems.
  • Ensure patient confidentiality and compliance with HIPAA standards (if applicable).
  • Support the sales/operations team in client engagement and follow-ups.

Requirements:

  • Bachelor's degree (preferably in healthcare, life sciences, or related field).
  • Prior experience in aesthetic clinics, dermatology centers, cosmetic surgery clinics, or healthcare support roles.
  • Strong communication skills in English (verbal & written).
  • Excellent interpersonal and problem-solving skills.
  • Ability to work night shifts (US hours).
  • Familiarity with medical/healthcare terminology will be a plus.

Job Type: Full-time

Pay: Rs60, Rs80,000.00 per month

Application Question(s):

  • Do you have experience in aesthetic clinics, dermatology centers, cosmetic surgery clinics, or healthcare support roles.?
  • are you available in night shift
  • rate your english skills on the scale of 1 to 10

Work Location: In person

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