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Client Experience Director
5 days ago
The Client Success Manager – 3 role is responsible for providing financial, administrative, and data entry services to ensure effective and efficient operations.
This position focuses on both client growth and retention, as well as new business acquisition. The CSM-3 oversees the orchestration of operations resources and client account management to ensure optimal service delivery and enhanced client satisfaction.
Main Responsibilities:
- Developing existing clients through Zones' sales methodology.
- Onboarding new clients via digital tools.
- Same-day lead follow-ups to convert MQLs into SQLs.
- Coordinating staffing opportunities between clients and partners.
- Providing backup AM coverage by expanding and nurturing relationships with key client stakeholders.
Key Account Management Activities:
- Owning day-to-day client relationships on supported accounts.
- Partnership with OEMs and PPM to maintain client pricing programs.
- Inventory management, forecasting meetings, and ensuring stock standards are met.
- Returns management, ensuring compliance with Zones' return policies.
- Escalation management, acting as the first point of contact for client escalations.
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