Customer Experience Director

5 days ago


Islamabad, Islamabad, Pakistan House of Kasib Full time
Job Summary

House of Kasib seeks a Customer Experience Director to lead the company's customer experience initiatives. This key role involves developing and implementing strategies to deliver exceptional customer experiences across all touchpoints.

Key Responsibilities:

  1. Developing and executing customer experience strategies to drive loyalty and retention.
  2. Collaborating with cross-functional teams to develop and launch new products and services.
  3. Managing and analyzing customer feedback and metrics to inform business decisions.
  4. Leading customer-facing teams to ensure exceptional customer service and support.
Requirements

Proven experience in customer experience leadership and strategy development.

Strong analytical and problem-solving skills.

Ability to think creatively and develop innovative solutions to complex customer experience challenges.



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