Customer Service Representative
2 weeks ago
We are seeking a highly skilled professional to fill the role of CSR, Recruiter and Dispatcher.
Job DescriptionThis position involves providing exceptional customer service in English with an American or British accent. The ideal candidate will be able to work effectively in night shifts (6 pm-3 am) from Monday to Friday.
Key Responsibilities- Offer high-quality support to customers via phone, email or other communication channels.
- Effectively manage multiple tasks and priorities while maintaining accuracy and productivity.
- Bachelor's Degree in a relevant field or equivalent experience.
- Desirable: additional education or certification.
- Excellent written and verbal communication skills, strong problem-solving abilities and active listening.
- Familiarity with company products, services and policies.
- Proficiency in computers and strong typing skills.
- Ability to de-escalate tense situations and ask necessary questions.
- Strong decision-making and time management skills.
- Adaptability and accountability.
- Fluency in multiple languages is a plus.
The successful candidate will enjoy a competitive compensation package, opportunities for career growth and professional development.
Additional InformationThe ideal candidate will possess excellent interpersonal skills, ability to work independently and as part of a team, and be proficient in computer applications.
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