Help Desk Technician

6 days ago


Rawalpindi Cantonment, Pakistan Aiitsolutions Full time
Key Responsibilities
  • Provide friendly and professional point of contact for customers with any queries or concerns
  • User administration in Active Directory, Office 365, and other software
  • Manage and report on Help Desk ticketing system (Zoho Desk)
  • Maintaining hardware and software inventory
  • Setting up end-user laptops using Windows 11 and setting up Office 365
  • Provide training and instruction to staff on the use of applications and tools
  • Install software on user machines
  • Diagnose and resolve basic user issues related to hardware and software
  • Perform minor hardware repairs and install peripheral equipment
  • Coordinate with vendors on hardware replacements
  • Assist users in setup of audio-visual tools in conference rooms
  • Provide support for remote working users
  • Create end user documentation for day-to-day queries, setup procedures, and processes documentation
  • Ensure meeting the SLA and KPI setup for support


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