
Help Desk Manager
2 days ago
Job Description:
Riphah University is seeking a Help Desk Manager to lead our IT support team. As a Help Desk Manager, you will oversee the delivery of exceptional technical support services to students, faculty, and staff, ensuring timely and effective resolution of technical issues.
About the Role: In this critical position, you will be responsible for supervising a team of IT support specialists, developing and implementing technical support strategies, and fostering a culture of innovation and continuous improvement within the department.
Key Responsibilities:
- Develop and implement technical support policies, procedures, and standards
- Supervise a team of IT support specialists and provide coaching, training, and performance feedback
- Collaborate with other departments to identify areas for process improvement and implement changes
- Monitor and analyze technical support metrics to inform strategic decision-making
- Ensure compliance with industry-standard technical support practices and regulations
Requirements: To excel in this role, you will need four (4) years of directly relevant Information Technology Service Desk experience, excellent leadership and communication skills, and a proven track record of driving business growth through process improvements.
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