
Service Solutions Specialist
2 weeks ago
About the Role
We are seeking highly motivated and enthusiastic individuals to fill Customer Service Representative positions in a dynamic US-based campaign.
The primary focus of this role is to work closely with the customer support team, identifying and resolving customer inquiries through prompt and clear solutions via phone calls.
Key Responsibilities:
- Customer Needs Identification: Identify and understand prospects' needs, clarifying information and addressing inquiries in a timely manner.
- Problem-Solving: Research and provide effective solutions or alternatives to customers, ensuring their satisfaction and loyalty.
- Daily Task Completion: Ensure the timely completion of all daily calling tasks, maintaining high levels of productivity and efficiency.
Requirements:
- Education: Intermediate / (O - A Levels) or above higher degree.
- Language Proficiency: Must be fluent in English.
- Critical Thinking and Problem-Solving: Possess excellent critical thinking and problem-solving skills to address complex customer issues.
- Availability: Working Days: Monday to Friday. Shift Timings: 9 PM - 6 AM (Night Shift).
- Compensation: Salary + Incentives.
Work Type and Industry:
This is a Full-time position within the Telephone Call Centers industry.
Seniority Level: Entry level.
Employment Type: Full-time.
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