Customer Service Director

2 days ago


Faisalabad City Tehsil, Pakistan beBeeLeadership Full time

Job Summary:

Lead Account Management Team

Bespoke Digital Vertex360 seeks an experienced professional to lead our account management team.

Key Responsibilities:
  1. Direct and Motivate a Team of Account Managers to Ensure Superior Customer Service Delivery
  2. Develop and Implement Strategic Plans to Enhance Customer Satisfaction and Retention
  3. Oversee the Onboarding Process for New Clients, Ensuring a Seamless Transition and Effective Knowledge Transfer
  4. Collaborate with Internal Departments, Including Sales and Marketing, to Align Strategies and Drive Revenue Growth
  5. Establish and Maintain Relationships with Key Accounts, Serving as the Primary Point of Contact for Their Inquiries and Concerns
  6. Monitor Team Performance, Providing Regular Feedback and Coaching to Enhance Individual and Team Productivity
  7. Stay Informed about Industry Trends and Competitive Landscape to Identify New Business Opportunities
  8. Present Regular Reports and Provide Insights on Key Metrics to Senior Management
Required Skills and Qualifications:
  1. Strong Leadership Abilities with Capacity to Inspire and Motivate a Team
  2. Proven Experience in Account Management, Preferably within the Software Industry
  3. Exceptional Communication and Interpersonal Skills
  4. Strong Negotiation and Problem-Solving Capabilities
  5. Ability to Work under Pressure and Meet Tight Deadlines
  6. Proficiency in CRM Software and Other Relevant Tools


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