Training and Quality Manager
1 day ago
At LXT, we're shaping the future of AI training data. Our global expertise enables us to collect and annotate data with unparalleled speed and scale. Founded in 2010, our journey began in Toronto, Canada, with an international presence spanning the US, UK, Egypt, Turkey, and Australia.
We serve customers worldwide, catering to diverse needs from North America to Asia Pacific and the Middle East. With over 145 countries covered and 1000+ language locales, our reach is extensive.
Responsibilities:- Spearhead thorough training and verification of data processors, setting the tone for success.
- Cultivate strong relationships between data processors and Quality Management team, driving seamless communication and operational efficiency.
- Oversee regular monitoring of quality samples, fostering a culture of accountability.
- Analyze and report quality performance data, shedding light on opportunities for growth.
- Nurture transcribers through targeted coaching, helping them excel in quality and productivity.
- Facilitate open communication between Quality Management teams and on-site personnel, harmonizing client-mandated quality standards.
- Create a rich knowledge base, distilling complex concepts into actionable insights.
- Drive corrective actions, boosting quality scores and overall performance.
- Align task complexity with provided guidelines, ensuring feasibility and success.
- Communicate updates to guidelines, equipping transcribers with the knowledge they need to thrive.
- Cultivate a culture of continuous learning, delivering on-the-job training sessions and refresher courses.
- Efficiently respond to operational requests, upholding quality and training standards.
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