Client Retention Expert

6 days ago


Lahore, Punjab, Pakistan Selecta Sol Full time
Our Mission

Selecta Sol aims to deliver innovative solutions that empower businesses to grow and thrive. As a digital marketing and software development company, we specialize in Odoo ERP, CRM, marketing automation, SEO, web development, media creation, and content writing.

Job Opportunity

We are seeking a motivated and experienced Customer Success Executive to join our team in Lahore. In this role, you will be responsible for ensuring customer satisfaction, retention, and providing timely support on a day-to-day basis. Key responsibilities include managing customer accounts, resolving customer complaints, and collaborating with cross-functional teams.

Key Tasks:
  • Develop and maintain strong relationships with customers
  • Provide proactive support to ensure customer satisfaction
  • Manage customer accounts, including billing, payment, and contract management
  • Work collaboratively with internal teams to improve customer experience
Requirements:
  1. Proven track record of delivering exceptional customer service
  2. Excellent communication, problem-solving, and analytical skills
  3. Strong customer support experience and knowledge of CRM systems
  4. Bachelor's degree in Business Administration or related field
Seniority Level

Entry level

Employment Type

Full-time

Industries

IT Services and IT Consulting



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