
Service Delivery Manager
2 weeks ago
Job Summary:
We are seeking a highly motivated and experienced Service Delivery Manager to join our Wholesale Carrier Services team at NATIONAL TELEPHONE CO-OP ASSN.
About the Role:
As Service Delivery Manager, you will be responsible for overseeing day-to-day operations, managing project schedules, ensuring high project performance, and identifying and resolving project-related challenges.
Key Responsibilities:
- Manage the daily activities of the wholesale carrier services team, including project management, order fulfillment, provisioning, service assurance, and customer support.
- Set clear performance goals for the team, monitor individual and team performance, and provide regular feedback and coaching.
- Develop and implement process improvements and workflows to enhance operational efficiency, manage budget, reduce costs, and improve service delivery.
- Establish and maintain project schedules, consistent project cadence, and ensure high project performance.
- Manage service level agreements (SLAs) with carrier partners, ensuring compliance and meeting performance targets.
- Collaborate with cross-functional teams to develop and implement innovative operational/network solutions that drive business growth and improve operational efficiency.
- Stay up to date about industry trends, emerging technologies, and best practices to continuously improve network infrastructure and security.
- Monitor and analyze service performance, KPIs, and operational metrics, and generate regular reports for stakeholders.
Qualifications:
- Proven experience in managing and leading high-performing teams. Proficiency with Microsoft 365, OSS/BSS systems, and project management software. Strong knowledge of telecommunication technologies, standards, and best practices.
- Bachelor's degree in Telecommunications, Engineering, Business or a related field.
- Excellent verbal and written communication skills. Strong leadership and mentorship skills. Proficiency in project management and improving operational performance.
- Self-motivated, goal-oriented, and able to work independently. A positive attitude and a strong work ethic. Ability to work under pressure and meet deadlines.
- Ability to travel as needed for inter-office visits, client meetings, industry events, and other business-related purposes.
- Enjoy a comprehensive benefits package, including health insurance, retirement plans, and professional development opportunities.
- Opportunity to work with a dynamic, growing, and innovative company.
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