Network Operations Manager

2 days ago


Rawalpindi Cantonment, Pakistan PTCLal Full time
Job Description

We are seeking a highly skilled Network Operations Manager to join our team. In this role, you will be responsible for managing the operational activities of the Regional Operations Center (R-NOC) for FTTH Network in Islamabad and Rawalpindi.

Your primary focus will be on handling trouble tickets and service requests, performing in-depth analysis of fault reports, identifying gaps, and recommending improvements to management.

You will also be responsible for effective communication with technical teams, Back Office (BO), customer relationship management (CRM), Unified Service Desk, NOC, and other stakeholders.

The position requires strong analytical and problem-solving skills, as well as excellent communication and collaboration abilities.

  • Deep dive analysis of daily and monthly customer happiness Index (CHI) reports.
  • Handling wireline active and passive NE trouble tickets and service requests (SRs) of flash fiber customers related to network operations domain.
  • Identify gaps in fault reporting mechanism and drive continuous improvement by transitioning from manual to automated processes.
  • Maintaining wireline Network availability KPI.
  • Analysis of NAF faults, generating reports, and sharing with field teams for resolution. Analysis of all critical alarms, identifying network risks, and intimation to field teams for resolution of SRs related to technical and BO.


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