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Vehicle Service Manager

2 weeks ago

Lahore, Punjab, Pakistan beBeeService Full time 400,000 - 800,000
Job Description

A service manager plays a pivotal role in ensuring the smooth operation of our vehicle servicing and repair department.

They are responsible for overseeing the work of technicians, managing customer interactions, and optimizing service delivery to meet business objectives.

Required Skills and Qualifications

Strong technical knowledge acquired through education or training at a college or trade school is essential for this role.

Extensive practical experience in vehicle servicing and repairs, together with supervisory skills and excellent customer service abilities, are also crucial.

Previous experience as a service adviser or service receptionist is beneficial.

Benefits

This position offers opportunities for career growth and development, as well as a chance to work collaboratively with colleagues in parts and accident repair departments to improve overall performance and profitability.

Others

Key responsibilities include:

  • Interpreting customers' descriptions of their vehicle problems and translating those into clear instructions for service technicians.
  • Identifying service requirements and assessing the work of technicians using diagnostic skills.
  • Providing excellent customer service to deal with any customer concerns or complaints.
  • Supervising technicians' performance and arranging training programs to keep the team's skills up to date.
  • Developing promotional campaigns to encourage owners to choose our shop for their next service or repair.