Service Engineer

2 weeks ago

Lahore, Punjab, Pakistan ESCO LIFESCIENCES Full time 600,000 - 1,200,000 per year

Field service support for all productsHandle all breakdown calls in the earliest response timeEnsure high level of customer satisfaction and effectively manage customer expectationsPrepares monthly reports to present the overall performance of the service and technical application managementMonitors repairs and maintenance activities to ensure operational efficiency and to target required hours for machine repairResponsible for decisions when to instigate the escalation process in order to resolve a customer concern/issuePublish and maintain all service documentation in a Service Binder for distribution to field service organizationsMaintain online service documentation on the Esco distributor intranetPerform troubleshooting, commissioning, certification of units promotedProvides effective teamwork, building a strong relationship with customer contactsCarry out hands-on training for field service organizations internationally > 20% travelThe Ideal Candidate Would Possess:Degree in EngineeringWith at least one (1) year of working experience in laboratory equipment repair and troubleshootingFresh Graduates are welcome to applyGood command of spoken and written EnglishGood analytical and problem-solving skillsWilling to travel locally and abroadWith a driver's license and experience in driving both automatic and manual vehiclesJob Type: Full-timeWork Location: In person

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