
Technical Support Specialist
1 week ago
Description:
This is a challenging role that requires a high level of technical expertise and problem-solving skills. As a Support Engineer, you will be responsible for providing timely and effective technical support to customers.
Key Responsibilities:
- Handle customer issues in a prompt and professional manner.
- Lead and resolve technical issues through thorough analysis and troubleshooting.
- Conduct Root Cause Analysis to identify and resolve complex technical problems.
- Manage software updates and ensure seamless integration with existing systems.
- Collaborate with internal teams to drive business outcomes and improve processes.
Requirements:
- Bachelor's degree in Engineering or related field.
- Minimum 5 years of experience in a similar role.
- Strong understanding of telecom and Datacom technologies, including hardware, software, and network knowledge.
- Excellent problem-solving skills and ability to work independently.
- Strong communication and interpersonal skills.
- Ability to adapt to changing priorities and deadlines.
Benefits:
- Opportunity to work with a leading global technology company.
- Chance to develop your technical expertise and advance your career.
- Collaborative and dynamic work environment.
- Ongoing training and development opportunities.
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