Service Delivery Engineer

1 week ago

Bahawalpur, Punjab, Pakistan beBee Careers Full time
Technical Support Specialist

About This Opportunity

We are seeking a highly skilled Technical Support Specialist to provide technical service and support to our customers. In this role, you will troubleshoot and resolve complex problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.

The Technical Support Specialist typically interacts with customer technical staff, operation managers, service engineers, and other groups within the organization. You may also interact with groups in sales, research and development, 3rd party suppliers, and regulatory bodies.

You will need to be flexible and master multiple areas. The technical development is rapid, and you are responsible for continuously keeping your competence and skills up to date.

This role requires a broad knowledge of telecommunications and datacom, covering both hardware, software, and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as with customers and suppliers.

Key Responsibilities
  • Handle customer issues as dedicated support, based on roster
  • Lead and resolve technical issues and conduct Root Cause Analysis
  • Knowledge Management
  • Handle Software Update Management (SUM), Load IPA/EPA/EP packages on Ericsson Core nodes
  • Drive CSR review meetings with SDM
  • Perform preventive maintenance
Required Skills and Qualifications
  • Bachelor's degree in engineering
  • Minimum 5+ years of experience
  • Domain experience:
  • CSCF, MTAS, SBG/BGF
  • MSC-S, M-MGW, STP/IP-STP
  • UDM domain CUDB, HSS-FE, HLR-FE, EIR-FE
  • Mobile Call flows and Protocols understanding
  • MAP, SCCP, SIP, Diameter and LDAP protocols handling
  • Troubleshooting of IMS/VoLTE call flows, SRVCC and CS Fallback procedure
  • MOP preparation with impact analysis and execution
  • Understanding of Cloud/Virtualization concepts and VNF/CNF Management
  • Team Collaboration
  • Delivering results & meeting customer expectations
  • Presentation & communication skills
Benefits

As a member of our team, you will have opportunities to learn, grow, and advance in your career. You will be part of a diverse and inclusive organization that values innovation and teamwork.

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