Senior Generator Operations Specialist

2 weeks ago

Lahore, Punjab, Pakistan beBeeOperations Full time 1,500,000 - 2,500,000

We are seeking a highly experienced General Manager to oversee the operation and maintenance of Generators across Pakistan.

Job Description

The ideal candidate should possess at least 10 years of experience in managing operations, with a solid academic and professional background.

The successful candidate will be responsible for ensuring client satisfaction and effective communication, as well as developing O&M processes, procedures, templates, tools, and regulations.

A competitive package will be offered, depending on experience.

Key Responsibilities
  • Managing the operation and maintenance of Genset sites across Pakistan.
  • Managing KPIs/SLAs for various clients.
  • Ensuring client satisfaction and effective communication.
  • Developing O&M processes, procedures, templates, tools, and regulations.
  • Making strategic decisions on day-to-day issues escalated by clients.
  • Performance management for long-term service delivery plans.
  • Controlling overall budget and monitoring performance against it.
  • Setting strategies for KQI/KPI/SLA targets.
  • Coordinating and conducting meetings with clients to address routine issues, ensuring quality and satisfaction.
  • Supporting new projects with a management perspective.
  • Collaborating with Customer Management to develop programs for network improvement.
  • Monitoring progress, providing financial control, and ensuring project quality.
  • Routine monitoring of network operation and performance management concerning SLA & KPI.

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