
Customer Support Team Lead
5 days ago
We are seeking a highly motivated individual to lead our customer support team at Softech Microsystems. This key role will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.
Key Responsibilities:- Providing timely and professional responses to customer inquiries and resolving issues efficiently
- Scheduling and coordinating customer interactions, including phone calls and emails
- Maintaining accurate records of customer interactions and sales performance
- Developing strategies to improve customer satisfaction and sales outcomes
- Training and guiding team members to ensure they have the skills needed to provide excellent customer support
The ideal candidate will possess strong leadership and communication skills, with the ability to understand and follow procedures and provide clear advice to customers.
Requirements:- Strong leadership and communication skills
- Ability to manage workload effectively and prioritize tasks
- Fluency in written and spoken English
A competitive salary and benefits package, opportunities for career growth and development, and a dynamic work environment.
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