Call Centre Team Lead

3 days ago


Saddar Town, Pakistan Jagah Online Full time
Key Responsibilities:
  • Team Leadership
    • Provide guidance, support, and development opportunities to team members.
    • Ensure effective communication throughout the team and encourage customer insight to enhance the customer experience.
  • Performance Management
    • Manage team performance and targets, ensuring regular achievement of monthly goals.
  • Operational Efficiency
    • Handle massive volumes of inbound and outbound calls in a timely manner.
    • Stay up-to-date with industry developments and provide customized, high-quality customer support.
    • Liaise with supervisors, team leaders, operatives, and third parties to gather information and resolve issues.
  • Quality Assurance
    • Monitor random calls to improve quality, minimize errors, and track operative performance.
  • Strategic Planning
    • Analyze and implement projects, providing strategic analysis to inform, manage, and drive stakeholder expectations.


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